Privacy Policy

FluxiBiz provides commerce tools that help businesses sell in person, online, and through chat. This policy describes what information we collect when you use our marketplace, point-of-sale software, and connected messaging channels, why we collect it, and the choices you have.

By using our products, you agree to the collection and use of information in line with this policy. If you do not agree with any part of it, please do not use our services.

We collect information that you provide directly, information generated automatically as you use our products, and information created through connected sales and messaging channels.

We use the information we collect to:

• Provide, operate, and maintain our marketplace and POS services
• Process transactions and send related confirmations
• Personalize product recommendations and search results
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Improve our products through aggregated usage analysis
• Communicate updates, security alerts, and support messages

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our products are used. You can control cookies through your browser settings; disabling them may limit some features.

• Essential cookies — required for login and checkout to function
• Preference cookies — remember settings like language and theme
• Analytics cookies — help us understand product usage in aggregate

We do not sell your personal information. We share it only in the following circumstances:

• With payment processors to complete transactions
• With service providers who support hosting, analytics, and support
• With sellers, when you place an order through their store
• When required by law, regulation, or valid legal process
• With your consent, or at your direction

We apply industry-standard safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

We retain personal information for as long as your account is active or as needed to provide our services. We may retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Depending on where you live, you may have the following rights over your personal information:

To exercise any of these rights, contact us using the details in the Contact Us section below.

Our products integrate with third-party services such as payment processors, shipping carriers, and messaging platforms. These providers have their own privacy policies, and we encourage you to review them. We share only the information necessary for these integrations to function.

Our marketplace lets customers:

• Browse stores and discover new sellers near them
• Purchase products directly through the marketplace
• Track orders from checkout to delivery
• Manage their account, addresses, and saved payment methods
• Receive personalized product recommendations

We collect the information needed to power these features, including browsing activity, order history, and account preferences.

Our point-of-sale software collects operational data that sellers need to run their business, including:

• Products and pricing catalogs
• Inventory counts and stock movements
• Sales transactions and payment records
• Employee accounts and shift activity
• Customer profiles linked to purchases
• Sales and performance reports
• Digital and printed receipts

We integrate with several messaging platforms to support chat-based selling:

Through these channels, we collect:

• Order requests submitted through chat
• Product inquiries and availability questions
• Customer support conversations and resolutions

Our Telegram bot lets customers browse products, place orders, and get support without leaving the app. When you interact with the bot, we collect your Telegram user ID, username, and message content needed to respond to your request. We do not access your broader Telegram contacts or conversations outside the bot.

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that a child has provided us with personal information, we will delete it promptly. Parents who believe their child has shared information with us can contact us to request removal.

We may update this policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy here with a revised Last updated date, and for material changes, we will provide additional notice such as an email or in-product message.

If you have questions about this policy or how we handle your information, reach out to our privacy team: